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Refund policy

We work very hard to keep all of our costs as low as possible for all of our customers.  Unfortunately this means we do not offer refunds for any full or partial subscription period.  You may cancel your subscription at any time, however, your membership will remain active until the end of your subscription period.

If there is a problem with the quality or detail of our reports, please contact us and we will thoroughly investigate the problem and, if resolution is required, we can extend your subscription length at no additional cost to you.

How do I cancel my subscription?

We really don’t want to see anyone leave, but we understand if you have to go!  In order to keep our customers subscription costs as low as possible, our entire site is SELF-SERVICE.  This means members must log in and manage their own subscriptions and cancellations.

To manage your subscriptions, simply log in to your account area, click on “SUBSCRIPTIONS” on the left side, then, on your subscription record, click the VIEW box.

You’ll find the STATUS of your subscription and an ACTION BUTTON to CANCEL.

When you cancel, your subscription will be in a status of “PENDING CANCELLATION”. this means you’ll have full access to your members area and your reports until the end of your subscription period.

When your subscription period is over:

  • your account status will automatically move from “Pending Cancellation” to “Cancelled”
  • your access will be removed
  • you’ll no longer be billed
  • you will no longer receive weekly Best Games to Play reports
  • And, we’ll be sad, but we hope that you continue to ScratchSmarter with or without our reports!