PLEASE PLEASE PLEASE double check the email address you used when checking out! If you didn’t receive an email immediately after signing up, you may have had an error when entering your email address.
Just like any other on-line business, you’ll receive an email immediately after your order is complete. If you didn’t receive an email from BestGames@ ScratchSmarter.com OR from Info@ScratchSmarter.com it ALMOST ALWAYS means you didn’t enter your correct email address OR our automated email went to your junk / spam folder.
Our system is automated, so if you didn’t get an email from us within 10 minutes of placing your order – please check your spam / junk mail folders first. Then, you may want to click on your back button a few times in your browser to see if you may have incorrectly entered the wrong email address when ordering.
BUT PLEASE, don’t submit your order a second time – we don’t want to bill you again. If you accidentally entered the wrong email address with your order, just write a note to us at INFO@ScratchSmarter.com. Tell us your correct email address, and the incorrect email address and we’ll fix it for you. This might take a few hours, but we will get to it! We want you to get your report as soon as possible!
Please watch this short video to see how you can access your reports:
Our site is completely self-service in our members area. If you’ve logged in and ‘cancelled’ your membership, it will be in a ‘pending cancellation status’ until the end of your current membership subscription period. So, if you’ve cancelled on June 15, but you started an annual membership from January 1 to December 31, you’ll continue to receive our reports from June 15 through the end of December.
At the end of your membership subscription period your account will automatically change to ‘cancelled’ and your access to our members area and to our reports will be terminated.
Some site visitors have received warnings in their web browser stating that our site is ‘un-safe’.
We had some improper set up with our website when we originally built it, however, we have corrected these issues. Our site is 100% safe to visit. We have a current SSL certificate to ensure all visitors data is completely safe on tis site.
A subscription is for access to one state only BUT there is no limit to the number of states you can subscribe to. Just click on “SHOP” from the menu above, find the state you want to add, and buy a subscription. Access to both states will show up i your members area.