Frequently Asked Questions

Check out some of the most frequently asked questions we receive.  Just click on the categories to see the common questions and our answers!

General Questions (21)

A subscription is for access to one state only BUT there is no limit to the number of states you can subscribe to.   We have to charge on a state by state basis because each state requires a significant investment in coding, analysis, and mapping to make each state work.  Basically, each state is expensive for us to create a create a report, so we have to charge or a state by state basis for every report.

If you’d like to subscribe to another state,  just click on “SHOP” from the menu above, find the state you want to add and buy a subscription.  Access to both states will show up in your member’s area.

To be honest, our report analysis and our Secrets will help anyone ScratchSmarter.  Please watch or read through all of our free secrets before subscribing and decide for yourself. Our video secrets recommend that you have a budget and a strategy.  See our Free Secrets here:
The prizes remaining total simply means these are prizes that haven’t been claimed.  It could mean:
1) the winning tickets are at a retailer available for sale
2) the ticket is in the lottery warehouse, waiting to be sent out to a retailer, or
3) tickets are still in the warehouse, but the lottery has ‘ended’ the game and won’t distribute any more of this game
4) someone has the winning ticket and is sitting on it before the claim it.  (this is highly unusual as most people want their big $$ immediately)
5) HIGHLY unlikely, someone won but didn’t realize it and threw the big winner away.
It almost always means #1 or #2 or #3 above.  Read more about #3 here:
and here:

Here is a link to our self-help guide for resolving email delivery issues.



We reviewed the OH Best Games to Play report for the last 5 weeks and you’re correct – the top games haven’t changed position.  However, the SmartFactor rating has changed for every game every week and the games in the 4th and 5th spots (and lower) have changed position.
So, why do games get stuck at the top of the list?  There are two reasons:
1) Primarily because these games may have been ‘pulled’ from retailers OR the lottery is selling off all remaining tickets and there are no more to distribute to retailers.
But, there is still some top prizes that are unclaimed.  So, IF you can find any of these games you should play them because the odds of winning a top prize for these games are way better than when the game started.
2) We keep all the games on our reports until the LAST DAY TO CLAIM date has passed. Retailers will tell you these games are ‘over’.  This means the ‘end date’ is set.  The last date for retailers to get tickets from the lottery is called the END DATE.  The LAST DAY TO CLAIM date is the day you want to worry about, because, if you can find these games, you should buy them because you can still claim the prize.
Please read through our INFO page to learn more!

Yes, this is absolutely true!  Check out our video Secret #3 for more details!


(you will have to be logged in to see our video secrets)

We only publish weekly reports…..the difference is that the 3-month subscription allows customers to ‘try’ our service with the option to cancel early.
The 12-month subscription gives customers a discount for subscribing for an entire year.
Either subscription provides a weekly update to our analysis in the member’s area or by weekly email delivery every Friday, so the annual subscription does get 52 weekly reports.
For VA, we pull and factor in ALL Prize levels, so our SmartFactor algorithm is 100% accurate, as VA publishes all Prizes unclaimed on a daily basis on each games webpage.  For example:
Having all prizes remaining for all prize levels allows us to fully calculate the SmartFactor rating.  Also, the EST % of tickets sold is highly accurate (again because of all of this data published).
For TN, where they only publish prizes for the top 3 prize levels, our SmartFactor rating still works, but the Est % of tickets sold has a lower degree of accuracy.  In this case, our SmartFactor algorithm still works, but we have lower confidence in the Est % tickets sold.  Over the life of the game, I would say it’s approx 95% accurate.  For VA, I would put our Est % of tickets sold at 99.99% accurate.
To put it simply:  States that publish all prizes remaining for all prize levels = HIGHEST degree of accuracy for Est % of tickets sold.  The fewer prize levels they report on, the less accurate we can be.  We don’t publish a SmartFactor for states that publish less than 3 prize levels.  For most of those states (like NY, MA & FL), we file Freedom of Information requests to get that detail.   We’ve requested that level of detail from TN, but hey have flat out refused to provide it.

We do not currently have any smartphone apps. Our site is optimized to work on iPhones as well as computers. We mail our reports in PDFs weekly every Friday.

Why don’t we have an app? We have been blocked from advertising our reports on Facebook and Google ads. The Apple App Store has similar Terms and Conditions to Google and Facebook, so we’ve decided not to invest in creating an app as we’re concerned about it being blocked because of apple terms & conditions.



ScratchSmarter considers the top 3 prize levels for every game a ‘top prize’ when calculating our SmartFactor for SC, and for all states.  If we can’t get the top 3 prize levels from the website, we submit Freedom of information requests to get all game level details.

South Carolina publishes all prize levels and all prizes remaining for all prize levels for all games.

Our team subscribes to our own email distribution lists thru several email addresses to ensure our attachments in the emails are going out.

Different email service providers have considerably different rules. If you’re not receiving the report attachments for your subscriptions, please contact your email service provider to ask them why you’re not receiving our attachments.
If you’re not receiving our emails at all, please check your junk mail folder AND add to your address book and mark this address as “SAFE” with your email provider to make sure the reports you’re paying for get into your INBOX.

We cannot guarantee delivery of our reports through email because we can only send the reports. Your email service provider is responsble for delivering emails that you subscibed to into your INBOX.

This is why we have the MEMBERS AREA where you can bookmark your states reports page and come back to it everyweek. Reports are updated there every Friday by 12 noon EST.

Yes, we are, but only from active subscribers!

Have you won using our reports?  Take a picture of it and post it to get ScratchSmarter Rewards points!
Learn about ScratchSmarter Rewards here:
Check your current points balance here:

Unfortunately, the Rhode Island lottery does not appear to have a search function on their website to find where games are still for sale or are being sold.

Our suggestion is to keep your report handy and just play the best games that you can find.
Because the RI lottery (and all other lotteries in the US) have been known to pull games early (See Video Secret #3) we cannot guarantee that you’ll be able to find the best games listed on our report.  We can only report and track what the RI Lottery publishes.
Remember, only play the best GREEN games you can find.
We don’t ask customers what their success rates are. There’s a lot more to buying scratch-off games than just having our analysis.    Check out our FREE VIDEO Secrets to learn more.
Even though we don’t ask our customers about their progress, we do have some customers who really like to share their winning tickets with us.
 You can see them here.  WINNERS

The GAME NUMBER is NOT the ticket number.   The ticket number is simply the number ticket on that roll for sale and it has limited value for determining a winner.  Unfortunately, you cannot find out the ticket number on a roll until you buy two tickets.  We say ‘two tickets’ because you don’t know if the tickets were loaded into the machine forward or backward.  IF it’s at ticket 003, you don’t know if there are only a few tickets left or a lot.  If the next ticket is 004, the roll is counting up and there a lot of tickets left.  If its 002, the roll is counting down and there are only 2 tickets left because all rolls we’ve seen always start at 000.

Regardless, the value of the ticket number on the roll is good if you’re ‘watching’ a roll.  If you just won $100 on a $10 ticket numbered 005 on the roll, and you know the roll is counting up, try not to buy from that roll again until it’s past 015 because the odds are, after winning $100, that the next 10 tickets are losers.

But, that’s really the only reason to know that ticket number.   The GAME number, however, is the REALLY important number to understand because almost every state lottery does a REPRINT of games.  (Watch our video secrets to find out about REPRINTS.  Also, read our INFO page about the GAME NUMBER to understand what that is:

What is the Game Number?

We count the top THREE prize levels in our Smart Factor algorithm.  NOT JUST the top prize level.  For extreme green this means there are:
5 top prizes left:
Top Six Prizes Wins Remaining
$3,000,000 2
$250,000 2
$50,000 1
Extreme green had a printing of 6,000,000 tickets.
This number of top prizes remaining at the top three levels is disproportionate for what is expected with the number of tickets remaining.  We estimate the total number of tickets remaining = 12.3% left (currently we’re showing 87.7 Est % sold).
6,000,000 tickets x 12.3% remaining = 738,000 tickets remaining.
The specific odds for these three prize levels are expressed in the game details as winnable in multiple different ways:
$50,000 w/ EXTREME $50,000 2,000,000 3
$50,000 $50,000 2,000,000 3
$50,000 w/ GREEN MATCH $250,000 600,000 10
$250,000 $250,000 600,000 10
$3,000,000 w/ $3 MILLION $3,000,000 2,000,000 3
$3,000,000 $3,000,000 3,000,000 2
Added up, the odds of winning any of the top prizes is:
31 prizes out of 6,000,000 tickets
(3+3+10+10+3+2)= 31
or 31 top prizes out of 6,000,000 tickets.
Today the odds of winning one of the top three prizes is 5 / 738,000 tickets remaining.
If the top prizes had evenly distributed over time, we would have expected only 12.3% of the top prizes remaining or 31 x 12.3% = less than 3.8 prizes.
There are 5 top prizes left which is better than 3.8, which means the odds have changed for the better for winning a top prize.
We are not the state lottery.   You’ll have to contact your state lottery to determine what the last day to claim date is for any of the tickets you have.  The lottery will end a game (known as the ‘game end date’) and will apply a ‘last date to claim date’ – usually 1 year after the game end date.  However, some states are much shorter periods to claim prizes.  For example, Florida has a 3 month window between Game End date and Last Day To Claim dates for most of their games.
We use the phone number at check out process for any one of these three reasons:
1) verify that you’re a real person.  There are a lot of ‘bots’ that create fake accounts on sites like ours.  If we have a phone number we can manually verify people if needed.
2) occasionally, customers register and accidentally type in the wrong email address.  We need another means to contact customers in case this happens. We need to talk to these customers on the phone when this happens.
3) depending on how customers place an order (credit card through our credit card processor, or PayPal or PayPal e-check) a phone number is required for verification.
We don’t use the phone number for any other reason.

We do not consider the ‘2nd chance drawing’ option for any game when analyzing games.   We do, however, consider the top 3 prize levels when calculating our algorithm.  So, even if there is a small number of the very top prize left, there is probably a disproportionate number of 2nd and 3rd level top prizes still available that would make a particular game rank highly in any given week.

The answer is NO!
Scratch-offs should ONLY be played for fun and with disposable income – MONEY YOU CAN LIVE WITHOUT!
Scratch-off / instant games ARE gambling and the odds of winning are not in any players favor, even with our reports.
Make sure you have a steady, stable investment plan for yourself and, if you have money to have fun with, then use our reports to improve your chances of winning big with part of your disposable income.

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