Email delivery has been the biggest challenge we’ve faced since we started. If you’ve subscribed- we guarantee we have sent your email. We cannot, however guarantee that your email provider hasn’t marked us as spam or worse – not delivered your report to you. (And yes we have COUNTLESS examples of non-delivery.
We recommend you skip the email headache all together- All subscribers can now access their reports every Friday in our members area without waiting for our emails check out this video to see how you can access your report every Friday by noon est!
If you still want to get your email- make sure our report didn’t end up in your junk (or other folder) and add email@example.com to your address list.
We really hate to see any of our customers go, but we understand – sometimes you’ve got to do what you’ve got to do!
You may cancel at any time.
“Unsubscribing” from email distribution will not constitute a cancellation of your subscription.
TO CANCEL IMMEDIATELY:
Simply email Info@ScratchSmarter.com with your email address or user name you used when you signed up, in the subject line, please write: ‘Cancel my subscription’. We will immediately cancel your subscription and remove your access to our reports and emails. Subscriptions and partial subscription periods are not refundable.
TO CANCEL AT THE END OF YOUR SUBSCRIPTION PERIOD:
Subscribers who do not wish to auto-renew their subscription must log into their members area, choose “Subscriptions” on the left menu links, click on their subscription number, then choose the CANCEL button. The status of your subscription will change to “Pending Cancellation”. Membership access and emailed reports will continue until the end of your subscription period. Once the subscription period ends, access to the membership area will be removed and reports will no longer be emailed.
A subscription is for access to one state only BUT there is no limit to the number of states you can subscribe to. We have to charge on a state by state basis because each state requires a significant investment in coding, analysis, and mapping to make each state work. Basically, each state is expensive for us to create a create a report, so we have to charge or a state by state basis for every report.
If you’d like to subscribe to another state, just click on “SHOP” from the menu above, find the state you want to add and buy a subscription. Access to both states will show up in your member’s area.
Some site visitors have received warnings in their web browser stating that our site is ‘un-safe’.
We had some improper set up with our website when we originally built it, however, we have corrected these issues. Our site is 100% safe to visit. We have a current SSL certificate to ensure all visitors data is completely safe on tis site.
PLEASE PLEASE PLEASE double check the email address you used when checking out! If you didn’t receive an email immediately after signing up, you may have had an error when entering your email address.
Just like any other on-line business, you’ll receive an email immediately after your order is complete. If you didn’t receive an email from BestGames@ ScratchSmarter.com OR from Info@ScratchSmarter.com it ALMOST ALWAYS means you didn’t enter your correct email address OR our automated email went to your junk / spam folder.
Our system is automated, so if you didn’t get an email from us within 10 minutes of placing your order – please check your spam / junk mail folders first. Then, you may want to click on your back button a few times in your browser to see if you may have incorrectly entered the wrong email address when ordering.
BUT PLEASE, don’t submit your order a second time – we don’t want to bill you again. If you accidentally entered the wrong email address with your order, just write a note to us at INFO@ScratchSmarter.com. Tell us your correct email address, and the incorrect email address and we’ll fix it for you. This might take a few hours, but we will get to it! We want you to get your report as soon as possible!
Our site is completely self-service in our members area. If you’ve logged in and ‘cancelled’ your membership, it will be in a ‘pending cancellation status’ until the end of your current membership subscription period. So, if you’ve cancelled on June 15, but you started an annual membership from January 1 to December 31, you’ll continue to receive our reports from June 15 through the end of December.
At the end of your membership subscription period your account will automatically change to ‘cancelled’ and your access to our members area and to our reports will be terminated.
PLEASE NOTE: OUR SERVICE IS 100% SELF-SERVE!
LEARN HOW TO MANAGE YOUR SUBSCRIPTION HERE: https://www.scratchsmarter.com/faq/manage-subscriptions/
We do not guarantee email delivery, but that doesn’t mean you’re not on our mailing list. Our mailing lists are pulled directly from our list of subscribers in our orders list every week. If you placed an order, you are on our weekly list and we ARE trying to get you your reports!
Here is a self-help guide you can use to get your reports in your INBOX every week!
|STEP||WHAT TO DO:||RESULT:||DO THIS NEXT:|
|1||On the first Friday after you ordered, check your email inbox
Look for an email from BESTGAMES@ScratchSmarter.com
We send out reports by email every Friday by 5 pm est.
|(please wait until 5 pm EST to check your inbox)
Found our email?
NO? Go to STEP 2
|NO PROBLEM – your reports are getting through to your inbox!
BUT, to be safe, please add BESTGAMES@SCRATCHSMATER.COM to your list of contacts with your email provider to make sure you KEEP getting reports and important information about your subscription account.
|2||CHECK YOUR JUNK or BULK email folder
Look for any emails from BESTGAMES@ScratchSmarter.com
|Found our email?
NO? Go to STEP 3
|Either move the email to your inbox OR open it and mark it SAFE or NOT SPAM
Also, please add BESTGAMES@SCRATCHSMATER.COM to your list of contacts in email.
|3||STILL no report? Look for the original email receipt from ScratchSmarter when you ordered.||Found your receipt:?
NO? Go to STEP 4
|Double-check the email address you put on the order.
Are you checking the right email account? Don’t worry this happens a lot – almost everyone has multiple addresses.
Please check the inbox of the email address you used on the order and go back to Step 1.
|4||Find the receipt for your order?
RECEIPTS are emailed out immediately AFTER you placed an order.
Check your credit card or PayPal account you used. Verify that you were charged something from SCRATCHSMARTER, LLC
CHARGED? Go to STEP 5
|OOPS! It looks like your credit card or PayPal account didn’t complete.
Please go to https://www.ScratchSmarter.com/shop and make sure your order goes all the way through.
When an order completes, you will get an order receipt from ScratchSmarter.com AND you’ll automatically land out THANK YOU page!
|5||Log into the member’s area and try to get to your report
Https://www.ScratchSmarter.com/my-account , scroll down and click on your state to get to your report.
|Can you get to your report in the member’s area?
NO? Go to Step 6
|Your email address is correct in our system and YOU ARE on our weekly mail list, BUT your email provider is blocking our emails to you.
Some email providers have very strong filtering rules for bulk emails. All or our weekly reports are sent through a BULK mailing program.
We are just being blocked – and not even getting to your junk mail folder.
You have three options:
1) Just use our Members page.! BOOKMARK your reports page in your browser and come back to that page every week. This is your best option because our reports are automatically posted there every Friday by 12:00 noon EST, a lot earlier than when our emails go out!
2) Contact your email provider help desk and tell them you’re not getting a report you paid for.
Ask them to white-list BestGames@ScratchSmarter.com so you get your email.
3) If options 1&2 don’t work, and you REALLY HAVE to have your report emailed to you, then create a free account on GMAIL.com. Next, create a new user account on ScratchSmarter.com with your new email address. Then, email info@ScratchSmarter.com and request that we move your subscription from your old address to the new address.
PLEASE PROVIDE YOUR ORDER NUMBER IN THE EMAIL so we can verify it’s you requesting the change.
|6||Email firstname.lastname@example.org with your ORDER NUMBER, ORDER DATE and your FULL NAME||ScratchSmarter has to fix your account!||You ordered a report from us and we WANT to deliver it to you, but once in a while customers accidentally mistype their email address when ordering.
WE CAN FIX IT! But, we cannot find your order by your email address because it is not correct in our system.
Please email us your order number, order date, and your full name to help us find your order in the system.